This meeting was an open forum with some suggestions from the community. We covered everything from building trust with clients and co-workers, workflows internally and with clients, general client woes and so much more!
Black Friday / Cyber Monday deals
Jules on Brograph podcast later today
Convincing people to trust you and your expertise.
Getting by-passed by other creatives because they think you don't "understand"Takes time, especially in a new role or with a new client.
When is a rough cut too rough? Dealing with clients who are unfamiliar with the post process and "working backwards" for presentation sake.
Setting expectations right off the bat
Be overly communicative about each stage.
Make playblasts that look really unfishined, so client doesn't think it's final
Use low-samples or wireframes with clay renders
Add slates that reference what you need feedback on: Pacing Cut, Lighting Cut, etc
Do you send out video references from Vimeo, etc?
Be careful, clients can grasp on to them and expect the same thing.
Mood Boards seem to be better
Have client find some references for you, hopefully before you estimate the job.
How to limit rounds of revisions for Agency work
One point of contact
Communicate revision number, etc
Terms of services. 48 hours for revisions, etc.
Create a FAQ for Monday Meeting people to use
Hard to limit with long standing clients, but try a retainer or a new TOS contract for 2019 with increased rates.
Is there a "standard" amount of time before booking required?
Client had me on hold for today and tomorrow... just tried to book me for today, at 11 am (it's now 10:30am)
24 hours is courtesy